Tag Archive for: coaching

Notetaking

It is an interesting little four-letter word “note.”
There are all kinds of notes, including bank notes, musical notes, people of note, promissory notes to pay a debt, or a brief record/memorandum used to assist our memories.
In my lifetime, I have sat through all kinds of meetings, thousands of them.
Note taking has frequently been part of my routine.
I know that by listening to and then summarising what you hear can help you understand and remember the information later.
I have probably filled up 100’s if not 1000’s of notebooks too.
Some of which I treasure to this day.
I’ve gathered action points and insights galore.
Taking notes can help you to concentrate and listen more effectively.
In fact, notetaking can also help keep you awake at times and even forces you to pay attention!

Paying attention

Growing older however, I’ve recognised that the most thoughts, impressions and feelings come gently, very softly even.
Last week whilst in a zoom call with Elder David Bednar, with other European mission leaders, he encouraged us to do something different.
Previously, sat in these kinds of meetings my experience is that there is an in initial rush to capture what an Apostle is saying, and like many others I found myself trying to keep up.
This time however, he invited us not to take dictation style notes, but rather to record personal impressions, as President Russell M. Nelson has challenged, so that “I know for myself”.

Knowing

I started to look for and listen for those customised messages, specially crafted so that I could “know for myself” what I needed to learn in that very moment.
As I listened to learn, my note taking changed from words he stated, to personal meaningful impressions that came.
I recognised that there is a space between the words that someone uses to the feelings of the spirit that can stir our souls into action.
Still, small, whisperings of the spirit came.
Why not consider your note taking in your next meeting, seminar or class, consider not recording the words said, but rather the feelings or impressions that come.
Listen to learn and learn to listen.

Walk and Talk

Never before have we lived so close to a temple of the Church of Jesus Christ of Latter-day Saints.

In Scotland, it is a 4 ½ hour drive to the temple in Chorley, Lancashire.

Today, we live only a short distance away in Leidschendam, a 20-minute drive from the temple in Zoetermeer.

Temples are different from the thousands of Church meetinghouses located around the world.

Meetinghouses are where Sunday worship services, youth gatherings, service projects, and other community events take place.

Temples have a more specific purpose.

They are places specially set apart for sacred service and ceremonies.

They are the House of The Lord.

The House of the Lord is the most sacred place of worship in the world — a place where heaven touches the earth, a place where marvellous blessings are bestowed, and a place where we can feel closer to our Heavenly Father and Jesus Christ as we strive to become more like Them.

Temple Grounds

In recent weeks the temple grounds have become a favourite place to walk and talk.

The grounds are a place of beauty, serenity, and reverence.

The grounds attract many local visitors.

They have become a sanctuary to rest, to contemplate and to consider the deeper purpose and meaning of life.

The grounds have also become for me, a place to listen to, meet with, talk with, read with, laugh with, study with, walk with, pray with, reflect with, ponder with and counsel with our missionaries.

Learning

As we walk and talk, we learn together as our thoughts are elevated heavenward.

In my professional coaching career, I have also found that breakthroughs occur in our thinking more easily when surrounded by nature, open space, and a tranquil environment.

Walking and talking just make good sense!

My wife and I take time to walk and talk every day.

We take in the surroundings and breathe in fresh air. By so doing, we are using all our senses to be in the present and soak up the natural world.

“The sum of the whole is this: walk and be happy; walk and be healthy. The best way to lengthen out our days is to walk steadily and with a purpose.”- Charles Dickens

Imagine for a moment your favourite walking spot.

How does it make you feel when you walk there?

Endurance

Growing older is never easy and it can be challenging.
We all experience ebbs and flows.
Suffering, hardship, trials, adversity are obstacles that will visit all of us in our lifetime.
The scriptures teach us that there must be opposition in all things (2 Nephi 2:11).
It is just a matter of not if, but when, these tests arrive.
Subsequently, how we respond to life’s difficulties is a matter of individual choice.
For many, challenges can come every day.
I marvel at the endurance of long-distance runners.
Family, friends and coaches, ensure they do not endure alone.
Over many years of training and exercise runners develop physical speed, strength and stamina to endure.

Stamina

Stamina is staying power or enduring strength.
For example, you don’t just decide to run a marathon.
Runners must train daily, and slowly build stamina to endure the 26.2-mile distance.
And so, it is with life.
Stick to your task ’til it sticks to you;
Beginners are many, but enders are few.
Honour, power, place and praise
Will always come to the one who stays.
Stick to your task ’til it sticks to you;
Bend at it, sweat at it, smile at it, too;
For out of the bend and the sweat and the smile
Will come life’s victories after a while.
—Author Unknown

Don’t Quit!

We learn to endure by fulfilling our responsibilities and not quitting when things get tough.
Endurance is one of the greatest challenges in life, but it can also be one of our greatest accomplishments.
Just like a runners coach, we all have a shared responsibility to lift and help others to endure, through a simple conversation, a listening ear, a cheerful smile, or words of encouragement.
Do I use hardships as an excuse to withdraw from life, or as a reminder to help someone else in need?

Dialogue

It was an afterthought.
Leaving for the office yesterday afternoon, I nipped back upstairs and picked up my box of CCS cards.

The Task

Later, as I started the meeting, I asked each participant to consider a question and then select three cards they regarded to be an answer to the question I posed.
Each participant was holding an identical pack of cards, with the same photographs, illustrations, and words.
Attentively, I watched as each member of the council started to thumb through the deck and select some images that captured their personal point of view.
I smiled, as I watched their faces light up, obviously amused as they shared and compared images with one another, they’d found interesting.
I was struck by their concentration, and evident delight in finding suitable cards that meant something to them in answer to the question I’d asked.

Sharing

Then, after some time, in our safe space, it was time to share.
I explained a little and observed again.
Quietly, deeply, respectfully, each person asked themselves “what is it that I most want to communicate”?
Randomly, one by one, each person articulated their thoughts with great depth of clarity and understanding, allowing them to speak about what was in their hearts and minds.
The personal insights shared were powerful and thought provoking.
Each participant said something that was true for them and everyone else respectfully listened.
It was clear as participants felt safe to share their half-formed ideas, and discover new meanings in a simple image, the energy in the room began to gather, and the atmosphere started to deepen for the dialogue that followed.

Outcomes

The purpose of the simple activity was to help participants to uncover and talk about their thoughts on the given subject.
Instead of getting down to business straight away as normal, it was just really nice to pause, talk and meet together as fellow human beings, by engaging in a meaningful conversation in a fun way.
It has been my experience as a facilitator, that saying something in a friendly, respectful, and informal way, early in a gathering, can set a pattern of full participation that can help maintain energy levels throughout any meeting.
Setting the scene yesterday, opened up a new way to ensure authentic dialogue throughout our meeting together, where crucially we really listened to one another.
How do you ensure authentic dialogue in your meetings?

𝐋𝐨𝐬𝐭 𝐲𝐨𝐮𝐫 𝐦𝐨𝐣𝐨?

Years ago, in one of my many coaching conversations, I worked with a senior leader in an organisation who highly valued his professionalism. (To protect his identity, I’ll call him Max).
Max had a great track record with the organisation.
In my first meeting with Max, I noticed something.
In fact, I observed a lot.
His whole body told me that he was lost and really didn’t want to be there.
He’d lost his purpose; his meaning and the organisation had become a frustration for him.
Max had lost his 𝒎𝒐𝒋𝒐.
Mojo; meaning – influence, confidence or personal charisma.
His spirit had shrunk and was sagging.
His body was downtrodden and browbeaten.
His eyes looked jaded and dulled.
His sparkle had long since disappeared.
He was lost.
I felt sad.

Coaching

As his coach, I worked with Max for several months.
Initially, our coaching conversations were more about others in his team and the organisation.
But then the sessions turned towards Max.
We embarked upon an intensive and deep journey together.
We searched long and hard to find answers.
During those profound listening sessions, Max began to find his purpose and meaning.
In those months, he reconnected with himself.
He slowed down.
With a little help and lots of self-reflection a new door had opened.
His search was over.
He discovered a new purpose, much bigger, yet simpler, that filled his entire being.
He’d tuned into himself.
He found the courage to step into his unique calling.
He found his mojo.
Now from a distance, I watch Max shine.
How have you reclaimed your mojo in life?

Ones

Half of two; 1
One is singularly unique and one of a kind.
As individuals, you and I are 𝐨𝐧𝐞𝐬.
As mission leaders Monic and I are not simply managing an organisation, directing programmes, planning schedules, or controlling resources.
Rather, our foremost, indeed, the key stewardship responsibility that we have as Mission Leaders, is to minister individually to each and every 𝐎𝐍𝐄 of the missionaries past, present and future.

Our Quest

Our quest is to help each one of them become a lifelong disciple of Jesus Christ.
We minister to each of them, just like the oft repeated pattern found in the scriptures, 𝒐𝒏𝒆 𝒃𝒚 𝒐𝒏𝒆.
Some years ago, President Gordon B. Hinckley counselled, “We must look after the individual. Christ always spoke of individuals. He healed the sick, individually. He spoke in his parables of individuals. This Church is concerned with individuals, notwithstanding our numbers. Whether they be 6 or 10 or 12 or 50 million, we must never lose sight of the fact that the individual is the important thing”.
The pattern continues today, in our one-by-one ministering to each missionary.
One way we do that, is during every transfer period of six weeks, we meet with every missionary throughout the mission, one by one, for 20 – 30 minutes in a coaching interview.
All 100+ of them.
It is a pattern the Saviour himself established.

Scripture Examples

In the scriptures there are many examples where Jesus Christ ministered to ones.
The Parable of the Good Samaritan (Luke 10:25 – 37), The Parable of the Lost Sheep (Luke 15:4-7), The Parable of the Piece of Silver (Luke 15:8-10), The Parable of the Prodigal Son (Luke 15:11-24), when Jesus appeared to Thomas (John 20:24-29) and many more.
In the Book of Mormon, the phrase 𝒐𝒏𝒆 𝒃𝒚 𝒐𝒏𝒆 is used six times, four of which are used by Jesus Christ in His personal ministry to the Nephites in the 3rd book of Nephi.
Elder David A. Bednar has taught that “He intercedes for each daughter and son. One by one.”
This week, we began our one-by-one pattern of interviews in Apeldoorn.
I have learned that the most important things are done individually.
Following each interview, I took some time to capture a few of our treasured 𝒐𝒏𝒆 𝒃𝒚 𝒐𝒏𝒆 moments.
What can you do to better follow the Saviour’s example of ministering 𝒐𝒏𝒆 𝒃𝒚 𝒐𝒏𝒆?

Crucial Conversations

Consider the two words below.
– rea𝐂tive
– 𝐂reative
These two words describe the mindset that you can bring to any conversation.
There is a key difference in the position of the letter “𝐂”
Best-selling author Neale Donald Walsch, says “When we 𝐂 things correctly, life becomes 𝐂reative instead of rea𝐂tive.”
Repositioning a letter… one 𝒔𝒎𝒂𝒍𝒍 move, makes a 𝒉𝒖𝒈𝒆 difference.
Our mindset is vitally important.
Changing the way, we talk with one another; will change the way we act.
And subsequently changing the way people act, will in turn, as a result, change the outcomes.
Recently I’ve been involved in several conversations about presence.
Presence: being aware of what is happening in the moment, experiencing body sensations, noticing thoughts, feeling emotions.
Whilst deepening your presence can be somewhat challenging, the results can be transformative.
When we are present, we are in touch with what’s really happening.
Research reveals that presence is a capacity that can be developed by everyone.
Being 𝐂reative in the here-and-now is pivotal in re-energising and engaging people around you.
Slowing down is equally crucial.
When people listen to each other, they do their best thinking, by surfacing concerns in both directions.
Subsequently, when you are really “present” and “land” in the moment by addressing what matters most, experience has taught me that new unseen possibilities emerge and come into view.
So, what does all this mean for you and me?
Simply stated, a single conversation can potentially open or shut a door on a whole new future that can help us to become more conscious of how we talk with one another.
Choose to be present today and for a while, give someone your undivided attention.
How do you 𝐂/𝐬𝐞𝐞 things?

Reframing

“What do you mean by reframing?”…asked the missionary.
In response I said, “Well, what I mean by reframing, is that you see a current situation from a different perspective.”
Essentially, reframing can help you see things differently, all of which can be really helpful in problem solving, decision making and learning.
Over many years in my coaching practice, I’d often use reframing to help someone become unstuck.
Similarly, I find it regularly in coaching interviews with missionaries too.
For example, a missionary may say, “I really doubt that I can do anything about this issue.”
In response, I know I’m likely to say something such as “So, what is one small step that you can take?”
I often find myself moving from the past to the future with missionaries too.
Oftentimes I’ve heard a comment like “I’ve never been good at speaking with people.”
If I hear that kind of comment, my response is something like “If you imagine yourself being successful in speaking with others, what would that look like and feel like?”
Changing the language you use is helpful.
For instance, a missionary may say “I am really struggling with my new companion, I don’t understand him, and we just don’t connect at all.”
Reframing that could look like this “Getting to know a new companion can take a lot of time and work. I have done it before successfully. It’s very rewarding and a great opportunity to learn something new about myself and others.”
Reframing is allowing yourself the opportunity to reinterpret a situation in a way, that is going to help you move through the challenge faced.
By reframing a threat to a challenge, can help us to feel courageous.
In summary, reframing an experience can give you access to more productive and positive thoughts, feelings, and behaviours.
What is your favourite reframing tactic?

Handling Failure

Experience has taught me, that to suffer some anxiety, some stress, some low moods or depression, some disappointment, or even some failure is 𝒏𝒐𝒓𝒎𝒂𝒍.
Let me repeat that…. 𝐍𝐎𝐑𝐌𝐀𝐋!
Everyone fails.
Everyone.
Everyone has bad things happen to them at some point.
Every now and then, a really good miserable day, or even a few of them may come along all at once, lined up perfectly all in a row, day after day!
Maybe you have felt days like that?
Doomed to failure.
Defeated, lost, discouraged, possibly even feelings of shame and inferiority may arise…
You may even choose to prolong the agony by engaging in some mental torture, relentless self-criticism, beating yourself up and continually berating yourself.
When we feel like this, we may even want to hide, to shrivel up or even just disappear.
Have you been there?
It’s easy to be tough on ourselves. Isn’t it!

If this is you, choose to 𝐒𝐓𝐎𝐏!

It is time to change your relationship with failure.
Take a moment…
Breathe.
Think.
Let me assure you, 𝐭𝐡𝐞𝐫𝐞 𝐢𝐬 𝐚 𝐛𝐞𝐭𝐭𝐞𝐫 𝐰𝐚𝐲…
What would you do to support a friend through a similar difficult period?
By showing ourselves some kindness, respect and encouragement, we can practice self-compassion.
With self-compassion, we give ourselves the same kindness and care we’d give to a good friend.
“Self-compassion has been defined as a self-attitude that involves treating oneself with warmth and understanding in difficult times and recognizing that making mistakes is part of being human (Neff, 2003)
Realising that things don’t always go the way you want them to, is a reality shared by each and every one of us.
My experience is to see failure as a step closer to success, not a step backwards.
How can you be kinder to yourself?
Think of a time when you failed at something and someone responded with kindness and reassurance…
How did that make you feel?

In Summary…

In any coaching conversation, one of the most important skills that a coach needs to learn is to reflect, summarise and paraphrase.
𝐑𝐞𝐟𝐥𝐞𝐜𝐭𝐢𝐧𝐠 back is in essence holding up a mirror for the coachee and letting them hear what they said, using their own words and perhaps even how they said it, tone, and all.
It could be several sentences, a sentence, a few words, or perhaps even just one word.
Reflecting provides both clarity and understanding for the coachee.
𝐒𝐮𝐦𝐦𝐚𝐫𝐢𝐬𝐢𝐧𝐠 on the other hand is when you almost always use the clients words or very occasionally your own words, in a shortened concise overview format, to check that you are both aligned.
Frequently I’ll begin by saying “In summary” or “As I understand it then…” or “In my words, I heard…” It is condensing the content of what has been said, down to its very essence.
Whenever I get nearer the action points of a coaching session, I usually turn to the coachee and allow them to start summarising for themselves.
𝐏𝐚𝐫𝐚𝐩𝐡𝐫𝐚𝐬𝐢𝐧𝐠: According to the Oxford Dictionary, “To paraphrase is to express the meaning of (the writer or speaker or something written or spoken) using different words, especially to achieve greater clarity.
Oftentimes I find myself paraphrasing the content of the coachees words, which could be several sentences long.
Or you can also paraphrase the emotion behind the words.
For example a way to paraphrase emotion is to “that sounds really exhausting” when a coachee is finding a situation particularly difficult. This lets the coachee know that you are listening and provides the
evidence that you have really listened!
It also really helps to build trust and develops empathy.
These three principles are important in developing great communication skills.
What principle will you work on in your conversations today?