Signals

At the start of our leadership session yesterday, my fellow facilitator was sitting in a very tall chair, and I was sat nearby in a much smaller one.
I couldn’t help myself; I looked up at her, then looked at all of the participants and made a silly comment about how it felt down in my seat, to some laughter in the room.
It was a fun light moment that struck me again this morning.
All of us are always sending signals, often without realising it.
They can take many forms.
It is not always the things we say or our tone of voice.
For example, through where we position ourselves, the space we take up, our body language or even the height of the chair we sit on.
These small, often unintentional cues can strongly influence how safe people feel to speak up, to question, or to offer a different perspective.
In Gestalt coaching, there is a simple idea that awareness precedes choice.
Until we notice what is happening, whether in the room, between people, or within ourselves, then nothing really changes.
Once we do notice however, even a small choice can shift the experience for everyone.
Soon after that moment, my colleague quietly went and found another tall chair, so we were more level again.
No explanation. No fuss. Just a small, thoughtful adjustment.
That is the kind of quiet leadership that often goes unnoticed.
Not loud or performative, but attentive and responsive.
A willingness to notice impact, not just intent and to act in the service of others.
It reminded me that leadership doesn’t always require a big intervention.
Sometimes it’s the smallest shifts that make the biggest difference to how people experience us.
Paying attention to these non-verbal signals can give you insights into what someone might be feeling, even if they’re not saying it explicitly.
We just have to notice.
What signals might you be sending without realising it?

Learning by Doing

Last week, whilst down in London, I spent some time with a couple of colleagues puzzling over a new activity for our learning programme.
The bench test in our team meeting suggested it needed a little tweaking. A few “what ifs”, some honest debate, a couple of scribbles on paper… and a revised version emerged.
Yesterday, it went live for real.
One of the things I enjoy most about my work as a facilitator is designing experiential activities that allow people to discover leadership and behavioural principles for themselves, rather than simply being told about them.
Yesterday was no exception.
As the activity was introduced in a very simple manner, I noticed those familiar puzzled expressions around the room, including the slight head tilt, the raised eyebrow, the quiet “I’m not quite sure where this is going…” look.
Off they all went…
Within minutes, those faces softened, conversations sparked, and each group leaned in, fully absorbed in the task at hand.
Half an hour later, as the groups returned to the main room to share their thinking, there was a gentle nervous anticipation in the air.
Presentations followed. Then table discussions. Then a facilitator debrief.

And so…?

And just like that, many of the leadership behaviours we’d hoped would surface began to reveal themselves – sometimes explicitly, sometimes subtly, often with a few smiles along the way.
Sitting there, as I observed it all unfold, I was reminded of something simple but important: you can learn a great deal by watching…
But the much deeper learning for us as facilitators doesn’t live in the design alone; it lives in the very moment, in how we read the room, respond to what’s emerging, and trusting ourselves to act accordingly.
And that’s the bit I never tire of watching happen.
Off to start day 2 this morning and learn a little more! 😊
What recent experience has quietly reshaped how you lead the way?

A Small Adjustment

It had been well over three years.
It was time.
I’d noticed in recent months, I was straining to see things at a distance.
During the eye test, the optician told me that although my eyesight was actually improving, I’d still need to get some new lenses to correct my sight.
I really liked the frame I have and so I shopped around a few opticians until I found one who’d be able to provide a similar one.
Yesterday, I collected my new glasses.
They looked identical to my last ones, except in two ways.
Firstly, you’d have to look closely, but the frame itself is a different colour.
Secondly, unless you were me, you’d be unable to see the difference, as it is the strength of the lenses that has changed.
Through the focus and strength of the lens, the result is I can see clearly again.
Nothing else has changed.
The world didn’t move closer.
The signs didn’t get bigger.
What changed was the way I was seeing.

Spiritual Insights

To me, that feels like a gentle spiritual truth.
Jesus said, “The light of the body is the eye: if therefore thine eye be single, thy whole body shall be full of light” (Matthew 6:22).
Sometimes faith doesn’t require a new view, just a corrected one.
Not a different world, but clearer sight.
David A. Bednar has taught “Spiritual discernment is not about seeing what others cannot see; it is about seeing what others can see but fail to notice.”
As we slow down, by taking time to live more deeply, perhaps the most important things for us to see clearly are who God is and who we really are.
I know personally that when our spiritual eyes begin to focus on Christ, our vision is sharpened around what matters most.
Perhaps the work of discipleship is not always about changing what is before us but rather allowing our vision to be sharpened so we can see what has been there all along.
What are you really focusing on right now, and does your vision need a small adjustment?

Care as a response to Chaos…

After a long and productive day of team meetings in London yesterday, returning to my hotel room late in the evening, (somewhat foolishly on reflection now) I turned the news on.

Some words came to mind as I watched the stories unfold, and wrote them in my journal.

Conflict.
Confusion.
Calamities.
Commotion.
Conspiracies.

I didn’t invite those words into my thoughts; they simply arrived there.

We do, indeed, live in perilous times.

For some, there is a growing collective anxiety, as these c’s of chaos flooded into my mind.

“What can I do?” I thought.

Then I recalled one of Stephen Covey’s simple models mentioned earlier in the day, the circle of influence and control. Thankfully, it brought some peace to my mind.

The model reminds us that there are many things we are concerned about, yet there are only a smaller number of things we can truly influence.

The trouble begins when we spend too much emotional energy living in the outer circle, where the headlines, the geopolitics, the speculation, the fear and anxiety can flourish – if unchecked.

But when I consciously stepped back into my own circle of influence, something shifted for me.

In the quiet of the hotel room, I drew a simple circle on the hotel notepaper and wrote down the C’s that matter most to me.

I realised that I can choose a different set of C’s to live by.

Again, my mind returned to one of Aviva’s core values that we’d been talking about earlier in the day – care.  As I did so, some other c’s came to mind…

Within my own circle of influence, I can choose care in how I treat others. I can practice compassion when fear shows up in a conversation. I can seek clarity in what I choose to watch and share. I can also cultivate calm rather than constant reaction. But above all I can act with courage by living my values quietly and consistently.

Of course, none of this will change the news headlines.

But it does change something closer to home.

It steadies my own inner world.

And perhaps, in some small way, it might help steady yours too.

Because when the C’s of chaos feel overwhelming, choosing the C’s of care within our own circle of influence, may be the most personal and the most powerful response we have.

Where can you choose care today?

The Parable of the bicycle – updated.

As a facilitator and a learning protagonist, over many years, I have lost count of the number of leadership models shared in workshops. I have probably forgotten more than I have remembered!

Which Model?

There are my favourites such as situational leadership, servant leadership, values-based leadership, action centred leadership, adaptive leadership and a whole list of styles and 4 box grids that I have used and am very familiar with. Recently however, towards the end of a workshop a curious thoughtful participant asked, “So, which leadership model is best?” A very direct question indeed. My response was a simple one, “well……that depends”

While most of us can recognise good leadership when we experience or observe it, oftentimes it is hard for us to determine the best model to use in a difficult situation, subsequently blending leadership models as needed is a popular fix. But then it struck me. As I reflected upon the many leadership experiences I’ve had in life, a clear analogy came to mind.

The Toolbox

As a child, I recall one day that I wanted to go out on my bicycle for a ride. Forlornly, there were several issues with my bicycle, including a wobbly seat, a flat tyre, a loose wheel, poor brakes, and handle bars that were more than just a little squint. I’d not been out for a ride in a while and sadly my bicycle had fallen into disrepair. I called my dad down to the shed in the garden. He came and looked at the bicycle commenting upon the amount of work it needed to get it back into shape.

After a long pause, I recall that he set to work immediately and pulled out a big box of tools. The box was a little higgledy piggledy, and as I learned throughout his life – that that was my dad! No matter, one small spanner was used to tighten the wobbly seat. Another set of tools were used to remove the wheel, repair the puncture and blow up the tyre again and tighten it into position. Dad then got out a set of pliers to fix the brakes. Finally, another wrench was used to straighten the handlebars. All in all, using a variety of tools, after a short time, the bicycle was fixed and off I went on my ride with a gleeful smile. “Dads are great” I thought!

So, it is with leadership. Oftentimes, whilst managing and leading others we are faced with a vast array of different problems, challenges and issues. Yet, just like the multitude of tools in my dad’s box, so we too have a broad range of different leadership models to help us resolve/fix/repair/manage/lead even the most mind-boggling obstacles at times.

Tools equip us with solutions. What new shiny model do you have in your leadership toolbox, or maybe that old well-worn rusty model, over there in the corner is the best solution perhaps.

“It depends” is indeed the correct answer after all.

  • Do you have a favourite leadership model?
  • How do you apply the “tools” in your day-to-day responsibilities?

Postscript – January 2026 – A short update: six years on

I wrote the original bicycle parable a few years ago.
Different problem. Different tool. Simple.

Recently, working at Aviva, I was asked a very similar question to the one that prompted the original post:

“Which leadership model should we be using?”

What struck me wasn’t the question. It was that my answer hadn’t changed.

It depends.

That phrase often frustrates people. It can sound vague or non-committal. But it isn’t. It’s precise.

Just like the bike, leadership problems are rarely the same problem twice. A loose handlebar isn’t a puncture. A puncture isn’t a brake issue. You wouldn’t reach for the same tool and hope for the best.

Leadership models are no different.

At Aviva, where I am working now there are many models available to use. That’s not confusion. That’s a toolbox.

The real work isn’t choosing the model.
It’s understanding the problem well enough to choose a tool and your mindset is key.

So, if my answer still sounds like “it depends,” that’s because leadership still does.

And that’s probably how it should be.

 

One Step at a Time

On a New Years Day trip to Glasgow, we enjoyed taking our grandson out for a while.
It was a chilly one, but we all got dressed as warmly as we could.
We headed towards the park and had some fun there.
At one point, he walked towards the steps and Monic said “just let him go, he loves steps.”
And off he went.
He has only been walking a few weeks, so I watched with interest how he’d master 4 flights of stairs.

Stepping Up

Step by step, he’d pull himself up, one by one.
He was frequently distracted by small pebbles, and he’d stop and try and pick one up, but with his winter gloves on that proved tricky for him.
I was behind him the whole time, to support and steady him on his big adventure, ready to step in if needed.
And every now and again, he looked around just to make sure that I was there.
Making it to the top seemed to me that it was a long way for him to go.
It proved to be a little too much and I helped him complete his journey in his time of need.

Help on Hand

Reflecting this morning, I am so grateful for all who have been there for me in my time of need.
Sometimes as we set out on life’s big adventure, unexpected challenges, difficulties and distractions can arise that can test us in many ways, temporally, emotionally, physically and spiritually.
Adversity is often the refining fire that can strengthen us in so many ways, including our faith.
Rarely by removing the challenge, but by reminding us that we are not alone in it.
Looking back, I can see how often help has come at just the right moment for me.
Through family. Through friends. Through quiet acts of kindness and timely reassurance.
And, at times, through the unseen watchful care of a loving Heavenly Father.
“I will also ease the burdens which are put upon your shoulders… that ye may know of a surety that I, the Lord God, do visit my people in their afflictions.” – Mosiah 24:14
As a new year begins, I’m grateful not just for the journeys we are invited to take, but for the help we are given along the way.
I am thankful too for the gentle reminder that when the climb becomes too much, there is always Someone close by, ready to steady us and help us home.
Who has helped steady you along the way?

Becoming along the Way

Since I was a teenager, goals have been a big part of my life.
Sometimes daily. Sometimes just sitting quietly in the background.
I’ve written five-year plans and even ten-year life plans. Some of them worked beautifully. Others, well, they didn’t work at all.
Yet both mattered.
Like many others, I’ve felt the pull of the New Year resolution (again). It got me thinking about the summer this last year and the walk along the West Highland Way.
The annual moment at new year, is when many of us will pause, reflect, and decide that something in our life deserves intention – that certainly happened last year.
Yet over time, I’ve learned that goals aren’t really about the calendar. They’re about direction.
Goals have never been about reaching a finish line for me, but about choosing who I’m becoming along the way.
They are also about the struggles and the stretching!
When goals succeed, they build confidence. When they fail, they build clarity.
Failure has been one of my greatest teachers. It forces reflection and invites learning.
I like the idea that FAIL simply means 𝑭𝒊𝒓𝒔𝒕 𝑨𝒕𝒕𝒆𝒎𝒑𝒕 𝑰𝒏 𝑳𝒆𝒂𝒓𝒏𝒊𝒏𝒈.
Most growth arrives that way, not through perfection, but through adjustment.
Looking back, the goals I missed shaped me just as much as the ones I achieved.
They helped me to understand my personal values.
They also showed me where I needed more patience, more honesty, and even more courage.
That’s the quiet power of goals. They don’t just guide what we do. They shape how we show up. In small, repeated choices, they help us become a little more aligned with who we want to be.
And in the end, that matters far more than any finish line.
Who are you becoming through the goals you’re setting right now?

Gathered Home

Like a few others this year, I was asked to share a tradition that was special to our family at our Christmas Carol Service.
One word kept returning to my mind: 𝒈𝒂𝒕𝒉𝒆𝒓.
I then realised how deeply gathering is woven into the Christmas Season.
At Christ’s birth, people gathered to Him, including shepherds drawn from the fields, wise men from afar, and even angels filling the heavens.
Christmas, from the very beginning, has been about coming together around the Light of the world.
This year has felt much the same.
With family and friends gathering, around tables, games, stories, cemeteries, memories, laughter, and a rather delicious turkey dinner too with our family once more.

Gifts

These past few days of simply being together have been a beautiful gift in themselves.
And tomorrow, we’ll be gathering again!
This time online, with so many dear friends from our Belgium Netherlands Mission.
Different places, familiar faces. Screens instead of stables perhaps, but the same spirit of connection, shared faith, and shared memories.
For me, there’s something sacred about gathering.
It slows us down. It reminds us of who we belong to. And it quietly points us back to Him.
Perhaps that’s why the idea of being “𝒈𝒂𝒕𝒉𝒆𝒓𝒆𝒅 𝒉𝒐𝒎𝒆” feels so meaningful at this time of year.
Not only in the sense of coming back to familiar places and faces, but also in the deeper, eternal promise that those we love are never truly lost, only gathered ahead of us, safely home with Him.
As the angel declared on that first Christmas night:
“Fear not: for, behold, I bring you good tidings of great joy, which shall be to all people. For unto you is born this day in the city of David a Saviour, which is Christ the Lord.” (Luke 2:10–11)
May our gatherings, both large and small, in homes and online, continue to centre on Jesus Christ, the reason for the season and why we gather at all.
Remember Christmas begins with Christ.
And I hope that the warmth we feel together this Christmas will linger much longer, even after the decorations come down.
What has it meant for you to be “gathered home” this Christmas?

Where We Place the Light

All day I’d been talking about candles.
It was Christmas after all, and I felt the house needed some more atmosphere.
That soft warmth and flickering sense of seasonal intention.
Monic, as ever, was very patient with me.
Perhaps I’d been influenced by recent weeks of encouraging others to let their light shine and light the world. Perhaps I was trying to practice what I’d been sharing. Either way, I eventually settled on what felt like the perfect solution.
Candles, set on the bookcase.
Monic gently suggested I be careful.
We then did what many do at Christmas. We sat down together and started a game of Sequence. Cards dealt. Concentration engaged. Festive harmony achieved.
We didn’t get very far, when only a few minutes into the game, Amilya shrieked:
“𝑻𝑯𝑬 𝑩𝑶𝑶𝑲𝑪𝑨𝑺𝑬 𝑰𝑺 𝑶𝑵 𝑭𝑰𝑹𝑬!
And indeed, it certainly was.
A sudden dash. A moment of collective disbelief. One glass of water deployed with impressive urgency. The flames were extinguished. The danger passed.
The damage, however, was done – a scorched bookcase…
In all our years together, we’ve never had a fire quite like that at home.
And certainly not one caused by an attempt to create cosy Christmas atmosphere.
It turns out that not all light belongs everywhere.
This has become something of a cautionary fun tale in our home.
Good intentions matter, but so does wisdom.
Enthusiasm is powerful, but it still needs boundaries.
And light, for all its goodness, must be placed carefully if it’s truly going to bless rather than burn.
Life and Leadership can be a bit like that.
We encourage people to shine. To bring energy. Passion. Conviction. Light. But timing matters. Context matters. And listening to those around us matters too – especially the calm voice saying, “Just be careful.”
Too much light, in the wrong place, without enough thought, can cause unintended damage – even when my motive was a pure one.
The aim isn’t to dim the light, rather It’s to place it well.
And perhaps… keep a glass of water nearby, just in case! 😉
Whose quiet voice saying “be careful” might be worth listening to today?

Sixty Seconds of Christmas

And so, this is Christmas…
For weeks, actually months, it’s been anything but simple.
Countless calls and meetings. Spreadsheets. Logistics. Risk assessments. Transport. Permissions. Volunteers. Charities. Launch plans.
A small army of remarkable people giving their time, energy and hearts to make the Light the World Machines in Birmingham and London a reality.
The effort to get those machines switched on and standing proudly in the middle of busy shopping centres was, frankly, huge.
And yet…the most precious moment of my entire year with the machines didn’t come at the launch. It didn’t come from a speech, a photo opportunity, or a “job well done”.
It came in about sixty seconds.
Whilst in Birmingham, a young woman approached the machines and paused in front of them.
She asked me a question, then scanned the machines slowly and thoughtfully. Settling on a hygiene kit, she tapped her card, spent £20, smiled warmly and simply said, “Thank you.”💕
That was it.
No fanfare.
No explanation.
No need for agreement on beliefs, backgrounds or labels.
Just generosity.
Just kindness.
Just a human recognising the quiet opportunity to help another human.
In that moment, all the noise fell away and it just felt good.
It didn’t feel like a campaign.
Or an initiative.
Or even an event.
It felt like Christmas.
Because Christmas, at its heart, isn’t about scale or spectacle.
It’s not about how polished the lights are or how perfectly the plan came together.
It’s about noticing.
It’s about choosing compassion.
It’s about giving – freely, quietly, and without needing recognition.
That young woman will probably never know what her simple act meant to me.
But in that very moment, through her act of kindness, she captured the true spirit of Christmas.
And so, this is Christmas.
Where has Christmas quietly revealed itself to you this year?