Tag Archive for: trust

The Multiplier Effect

I offered a 1 Euro coin to the missionaries on Friday.
“How much is that worth” I asked?
“1 Euro” came the reply.
I inquired further, “Are you sure?”
“Yes” he said.
I responded, “It’s actually worth a lot more than that, let me show you how.”
I purchased a random item from the first missionary with the 1 Euro coin.
Then he purchased an item from the second missionary in line with the same 1 Euro coin.
The second bought something from the third, and the third bought something from the fourth, with the same 1 Euro coin.
As if by magic, the 1 Euro coin had now become worth 4 Euro’s.
Repeating the process, 1 Euro can become worth thousands of Euro’s.

The Multiplier

In economics it’s called the 𝒎𝒖𝒍𝒕𝒊𝒑𝒍𝒊𝒆𝒓 𝒆𝒇𝒇𝒆𝒄𝒕.
Multiplying means to increase or cause to increase greatly in number or quantity.
I’ve learned that there are, earthly economic principles and divine eternal principles of multiplying – it depends on who is doing the work.


For instance, the scriptures are filled with stories of multiplying.
In each of the Gospels, we read about the 𝑮𝒓𝒆𝒂𝒕 𝑴𝒖𝒍𝒕𝒊𝒑𝒍𝒊𝒆𝒓, our Saviour Jesus Christ, feeding the 5,000 with five loaves and two fishes.
We understand that after the breaking, came the giving.
In Mark 6:42-43 we read “And they did all eat and were filled. And they took up twelve baskets full of the fragments, and of the fishes.”
The multiplication was a result of His work, not our work.
To meet a great need, He always starts with what we have.
I know that Jesus Christ is an expert at multiplication.
Time and time again, our Saviour takes something small, ordinary, seemingly irrelevant, and multiplies it into something amazing, remarkable and of eternal significance.

Starting Small

I find it interesting that He always starts small.
The loaves and fishes were broken by His hands.
Sometimes we are broken too, before we see the blessings of the Great multiplier.
Tenderly, He will multiply your faith, your hope, your love, your joy and your worth.
He can supply all that you need, in abundance.
Let Him be your 𝑮𝒓𝒆𝒂𝒕 𝑴𝒖𝒍𝒕𝒊𝒑𝒍𝒊𝒆𝒓.
Ask the missionaries – they’ll help you understand.

Touched – First Hand

Many years ago, shortly after graduating from University, I was working in a sales role.
One day, my colleague and I visited a key client.
We had been trying to close a large sales opportunity for a while.
It was proving to be difficult to reach agreement with our client.
We’d negotiated on a whole range of different requirements, yet more objections kept arising.

Reaching out…

Finally, having answered many questions, and sensing there were even more coming, I leaned across the table to the main buyer, I touched her subtly on the wrist, looked her straight in the eye and said, “Everything is going to be just fine.”
In the moment, it just felt like the right thing to do.
It was a risky manoeuvre! Probably even more so today.
Yet – it changed her.
The message was simply “trust me.”
She was comforted and reassured.
In response, she took me by the hand, looked me in the eye and said “Deal!”
Touch is a powerful sensation, a universal language, and that day, was quite profound.
Being touched physically is one thing, but to be touched in your heart by the power of the Holy Ghost, is quite another.
It is a powerful sensation, a universal language that is always subtle, quite profound, comforting and reassuring.

Touched – when?

I have felt the touch of the Holy Ghost first hand, on many occasions in my life.
– When I kneel to pray
– As I study and ponder the scriptures
– When a missionary shares their witness of Jesus Christ
– As I listen to beautiful inspiring music
– When I partake of the Sacrament
– Upon visiting the House of the Lord
– Giving a blessing to someone for comfort, counsel or healing
– Attending a baptismal service
– Through a kind act of compassionate service
– Teaching a lesson with the missionaries.
“And by the power of the Holy Ghost, ye can know the truth of all things.” – Moroni 10:5
The tender touch of the Holy Ghost softens your heart and soul.
He can touch your heart too – first hand.
Ask the missionaries to help you understand the universal language of the Holy Ghost.

Hold on

It was a simple example…
Last week we met with our Mission Leadership Council in our home.
It is always a powerful experience as we talk, share and counsel together.
A few themes emerged in our session.
Followership and Discipleship were two of them.
The flip side of leadership is followership.
Powerful followership is not about being blindly obedient or passively compliant; it involves active engagement, participation, constructive thinking, shared responsibility, taking direction and to 𝒉𝒐𝒍𝒅 𝒐𝒏.
It matters – a lot!
With the help of one of the missionaries, I used a teaching exercise that captured an insightful message.
I asked Brigitta Broadbent to stand and extend her hand a few inches below my own hand.
Then, I invited her to follow the movements of my hand from side to side and up and down.
I moved my hand rapidly and unpredictably.
Although Brigitta did well, it was evident for all to see that as the follower, she often fell behind.
I asked Brigitta and the others how could she do better?
Their response…?
It was simple really…
Trusting me, she clasped my hand and held on.
We tried again.
The result?
It was easy for Brigitta to follow my hand movements with exactness and precision.
Similarly, every missionary, as a follower and disciple of Jesus Christ, works tirelessly to be as close to Jesus Christ, by holding on to Him.
Daily, they place their nametags next to their hearts, as a constant reminder as to who they follow and cling to.
Part of following Jesus Christ is leading others to Him.
Neal A. Maxwell said: “We cannot lead or draw others to Christ unless we stand closer to Him than they do.”
How can you be a better follower?

Faith v Fear – The Mull of Kintyre

Counselling many of the missionaries as they return home, reminded me of this experience from a few years ago.  I’ve shared it before, but it is time to share it again….

It was 2002. Setting off in the early hours of the morning, I knew it was going to be a very, very long day.

In fact, not one that I was particularly looking forward too. Following a client visit in Dumbarton, I arrived in Campbeltown around lunchtime. However, the journey down along the A83 that day was absolutely stunning – Scotland at its very best!. I was there on a sales visit with a supplier, who was demonstrating a new CCTV system to a large new potential client. It was only 175 miles from home, but it had taken over 4 hours to get there. After another 4 hours of demonstration, it was time to turn around and head home. By this time, it had gone 6pm. There wasn’t much of a rush hour down there, in fact I decided that I would take a leisurely drive back home. I didn’t have any real haste. The lessons learned over those next few hours were unquestionably a pivotal point in my life.

My Journey home

As I started back up the A83, the sun started to set. My thoughts turned from the demonstration of the afternoon, to much more important questions – such as “What am I doing with my life?”, “I’m not in the least bit interested in CCTV – so why am I driving for hours on end selling this stuff anyway?” “Is this just all about the money?”

As the light started to fade I pulled over to look over the sea towards Northern Ireland to view the onset of the night sky. It was a beautiful clear evening. As I was reflecting on all those questions and more, I witnessed several shooting stars as well as the Northern lights (for the first time), in all their majesty.

I gazed heavenward, it was a quite remarkable, inspiring light show.

I stood for a while fascinated by the beauty of creation. Those few moments had a real impact upon me. I started for home determined to face the future with much more faith and to embark upon a career journey that would enable me to get up every day and really love what I was doing.

Career Choices

That career journey has taken lots of twists and turns over the ensuing 21 years. There have been numerous difficult decisions. Lots and lots of personal procrastination, other seemingly more important priorities, along with mega doubts & fears within myself that I could actually do something that I loved.

The journey also included two redundancies, a challenging selection of opportunities in between, mixed with a real belief that I could eventually take the leap of faith, face the fear of the unknown and start on my own.

The differentiators?

A supportive family – who put up with me long enough and encouraged me to turn the dream into a reality. Supportive colleagues over many years, who helped me to understand the capabilities that I had been gifted with and developed over a long period of time. All of whom helped me develop my faith and take that step into the unknown. Thank you one and all.

“Smiles in the sunshine and tears in the rain
Still take me back where my memories remain
Flickering embers go higher and higher
As they carry me back to the Mull of Kintyre”

These are the words from the third verse of Paul McCartney’s – Wings #1 Hit record – The Mull of Kintyre. I have often reflected upon my journey that day and these words have always inspired me to reach for higher ideals, values and purpose in life.

So, it is with all of us – don’t settle for the mundane – in fact never settle for it!

It is important for each of us to have those meaningful conversations with ourselves and nearest and dearest about happiness and what makes each of us tick! If you are stuck in an unhappy career, perhaps its much more to do with your personal motivators.

Now is not the time to revisit Herzberg’s Motivation theory – around incentives and hygiene factors – but I wish to encourage you to look deep inside yourself and question the reason and purpose of your work – is it meaningful – is it what you really want to do? Looking inward is the critical step, to face up to your fear. Now is the time for faith – not fear!

I love this quote from a wise leader Boyd K. Packer, he stated… “Faith, to be faith, must centre around something that is not known. Faith, to be faith, must go beyond that for which there is confirming evidence. Faith, to be faith, must go into the unknown. Faith, to be faith, must walk to the edge of the light, and then a few steps into the darkness.”

One of my favourite poems is by Christopher Logue.

Come to the edge.
We might fall.
Come to the edge.
It’s too high!
And they came,
and he pushed,
and they flew.

As you consider your challenges at home, at school, or in the workplace – reflect upon those things that really matter most.

Face up to your fears, look inside and take those first few steps into the darkness – you can do it!


“What will be our focus?” I was asked.
In a flash my thoughts returned to an experience from 25 years ago.
I recalled one client visit, where I was approaching the close of a sale. I vividly remember that I leaned over to the client, touching her on the wrist and said “it will be okay.” I’m not quite sure what came over me, but it was a powerful act of reassurance that closed the sale. It was one of those “in the moment” experiences and it just felt like the right thing to do. It was all a matter of 𝐭𝐫𝐮𝐬𝐭.
𝐓𝐫𝐮𝐬𝐭 is the key to building strong relationships – i.e. to rely upon or place confidence in someone or something.
Reflecting on that experience many times over, it was a particularly dangerous move, violating her personal space, touching someone, even just momentarily, that I hardly knew. If that were to happen today, I’d possibly be accused of something much more sinister!
Someone then asked…

“How do we build trust?”

I shared the trust equation.
– Credibility, the words we speak.
– Reliability, the actions we take and things we do.
– Intimacy, the stories we tell and how safe others feel around us.
– Self orientation, the extent we focus on ourselves or others.
In their book “The Trusted Advisor”(Maister, Green and Galford), propose that the level of trust we have with a person will depend on the depth of our personal relationship (intimacy & self-interest) and the breadth of issues that they are willing to discuss with us (credibility & reliability). Increasing the level of any of the variables in the numerator increases the level of trustworthiness. Decreasing the value of the denominator – will have the same effect. In other words, we can increase the level of trust in a relationship by focusing on any of these four factors.
“Trust is the glue of life. It is the most essential ingredient in effective communication. It’s the most foundational principle that holds all relationships.” – Stephen Covey.
That one intimate moment, coupled with credibility, reliability and focusing on the needs of others was the the foundation of my sales career. Little did I know it at the time, but my determination to live and breathe those principles in my daily actions, were the key to success.
Time will pass, but when trust is present, years will go by and it will seem as if it was but the twinkling of an eye.


And that’s the end of our first full month (already!), back home in the Netherlands.

One thing that has struck me is the importance of 𝐟𝐫𝐢𝐞𝐧𝐝𝐬𝐡𝐢𝐩.

We have spent a large chunk of our first month making lots of new friends and reacquainting ourselves with many old ones too.

As we have visited together, we have laughed, cried, talked, sung, enjoyed meals, walked, played games, hugged, encouraged, helped and above all really listened to one another’s stories and experiences.

It has been a real joy to be with such wonderful friends.

My experience is that all of our interactions together are made more enjoyable and productive when they are accompanied by genuine feelings of friendship.

I remember years ago the counsel from Ralph Waldo Emerson who said “𝐓𝐡𝐞 𝐨𝐧𝐥𝐲 𝐰𝐚𝐲 𝐭𝐨 𝐡𝐚𝐯𝐞 𝐚 𝐟𝐫𝐢𝐞𝐧𝐝 𝐢𝐬 𝐭𝐨 𝐛𝐞 𝐨𝐧𝐞.”

To be a good friend, show genuine interest in others, smile, care about them, be kind, be grateful and show respect. Above all…

– 𝐁𝐞 Real
– 𝐁𝐞 You
– 𝐁𝐞 your authentic self!

Being who you are is key!

What kind of friend are you?


Joe Biden spoke last week on #unity. We all know that in society today, you don’t have to look very far to find disunity, disharmony and distrust.

Consider this story, shared by Barbara Lewis…

“A young boy visited his uncle, a lumberjack. At the lumber camp, the boy saw a huge tree standing alone on the top of a hill. He enthusiastically pointed the tree out to his uncle, saying, “Look at that big tree! It will make a lot of good lumber, won’t it?” His uncle looked down at the boy and shook his head. “No, son, that tree will not make a lot of good lumber. It might make a lot of lumber but not a lot of good lumber. When a tree grows off by itself, too many branches grow on it. Those branches produce knots when the tree is cut into lumber. The best lumber comes from trees that grow together in groves. The trees also grow taller and straighter when they grow together.”

Similarly, so it is with all of us.

We are better individuals, more useful timber, when we grow together, unified, rather than alone. Unity begins with you! With a common goal it is the glue that holds us all together.

We build unity when we serve others, showing that we genuinely care. Unity is a critical ingredient for harmony and success.

Let’s build unity and live without disputes among us.

Don’t interfere!

A recent experience reminded me that as a leadership coach, one of the greatest lessons I ever learned was that the best leaders have sense enough to pick good people to do what needs to be done. But more importantly, they also have self-restraint enough to stop themselves from meddling with them, while they do it!

My invitation today is a gentle reminder to all of us – to stop meddling! Instead, remember to trust others and simply let them get on with it!

Remember – leadership is a lifelong learning process.


Why is 𝐫𝐞𝐬𝐩𝐞𝐜𝐭 so important in building relationships of trust?

Years ago, whilst attending an annual sales conference gala dinner, to celebrate our successes, I recall an experience which has had a long lasting impact upon me. This is a short story of respect in the workplace.

In all of the usual jubilee, back slapping, festivity and party atmosphere, my boss of the time approached me (he’d been directed by his boss, the sponsor of the evening to speak to me). Alistair quietly asked me if I would offer grace to commence dinner. It was an unexpected honour and a request that I’ve never forgotten. Both leaders knew of my strong christian values and beliefs. I said “Yes, of course.”

A few moments later, when invited to do so, I stood and a quiet reverent hush was felt in the large conference room. I offered a simple prayer of thanksgiving and blessing upon the food, then the gala dinner commenced.

I’ll never forget that all evening long, I answered questions on faith & belief! Not quite what I had expected.

Thank you Bruce Ginnever, for teaching all of us a powerful lesson about respect that evening. It was a simple, little thing, yet it had a big impact on many, a lesson that I have never forgotten as I do my best to respect others too.

How can you be more respectful to others?

Accountability 1984!

Yes – that’s me, I was 19.

It was November 1984 and I was in my first leadership role, working in Luton, England. Every month our team would meet together and the principle of accountability was front and centre.  We held each other responsible for the success and failures of the month gone by. As an extremely young and enthusiastic team leader, I decided that I’d spice up the accountability reports! Not only did I hire an American Footballers costume, but I adopted the hype and persona of a typical player! Yes, hard to believe that mild mannered old me, has an extrovert crazy streak running through me (thanks dad!). Subsequently, I recall (and my journal entries confirm) that the monthly reporting session was a tremendous success, even although the numbers and KPI’s themselves weren’t the best!

Our Actions

Through many experiences over numerous years and in a multitude of leadership roles I’ve served in since then, I’ve learned all too well, that “It is not only what we do, but also what we do not do, for which we are accountable.” Moliere.  Actions or lack of action even, almost always have consequences.

The dictionary defines accountability as: “Someone who is accountable is completely responsible for what they do and must be able to give a satisfactory reason for it.” Accountability then has to do with one’s exercising his own will in making decisions and following a course of conduct. It implies self-initiative and a measure of self-reliance. But it requires more than the ability to act for oneself. It must be guided by a knowledge of true principles.

In my home, family, community and business life, I have learned that true principles of accountability, are essential for success. So, what are these guiding principles of accountability?

Take Ownership.

  • No matter whether you succeed or fail, it is much, much better to take ownership of the responsibilities given to you. Simply stated, people want to know who is responsible for certain actions and who is accountable for the consequences of these actions. I’ve failed on numerous occasions, but I can also choose to pick myself up, dust myself down and get on with starting over.

Build Trust. 

  • Little by little, day by day, follow up on actions, be responsible, live your personal values and do what you say you are going to do.

Be Honest. 

We live in the most difficult of times and also the most amazing of times. It is absolutely critical to be truthful, honest, moral and ethical in all of your dealings at home, at work and in the community. To be anything different will cause you grief, heartache, misery, pain, leading ultimately to failure and despair.

Have Fun. 

  • No matter how difficult the challenges may become (and oftentimes they will), carry with you a sense of humour that will allow you to see the bright side of things even on the darkest of days.

Be Humble. 

  • In a recent article Humility vs Pride I suggested that “Humility is selfless not selfish. In fact I believe that humility is being authentic without any pretence or arrogance. It is really about being true to yourself and knowing your limitations, from the inside out.”  see – https://darylwatson.org/2019/05/13/leadership-essentials-humility-vs-pride/  I believe that a humility builds loyalty and responsibility.

Take Time. 

  • The most effective accountability moments are held one by one. Whether that is with your children in a personal interview, or with your boss or a subordinate in an important conversation. Be aware of the importance of taking time to do that. In Paterson etal’s “Crucial Conversations” there are numerous tips and ideas about how to make the most of those critical accountability moments.

My early attempts at motivational accountability in 1984, taught me valuable lessons about being present, in the moment and having some fun at the same time. Throughout the ensuing years, I’ve had to sit through some pretty tedious accountability interviews and meetings, some of my own doing too (thankfully only a few!)

I’ve found that consistently following these simple guiding principles will build great relationships over the long term.  In closing remember this quote from Thomas S. Monson; “When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates!”