Tag Archive for: change

Be Prepared

Our Monday morning team call yesterday was focused on something very practical: contingency planning.
Some of my colleagues had clearly put a lot of thought into how we prepare for disruption around our Learning Programme, Lead the Way, in Perth. With participants travelling from far and wide, winter brings the real risk of snow, heavy rain, and the knock-on effects that tend to follow travel delays.
The conversation wasn’t about predicting every possible problem, although we did talk through quite a few. It was about agreeing a set of guiding principles so that, whatever happens, we’d be ready to respond accordingly.
After the call, I found myself thinking about an idea that’s been with me far longer than any programme plan.
When I was much younger, I was a Cub Scout. Our motto was simple: 𝑩𝒆 𝒑𝒓𝒆𝒑𝒂𝒓𝒆𝒅.
I have thought about that motto often throughout my life.
Back then, that meant remembering my kit, listening to instructions, and having some idea of what to do if plans changed. At the time, it felt small and practical.
Looking back now, it feels like an early lesson in something far more useful: how to face the unexpected with confidence rather than fear, and how to take responsibility not only for myself, but for others too, when things don’t go to plan.
That same principle sits at the heart of learning, leadership, and development.
Good learning isn’t just about information. It helps us think ahead, make sound judgements, and act when the situation isn’t clear.
Leadership development builds the confidence to move forward without perfect answers and the awareness to support others through change.
Together, they don’t remove all disruption, but they help us respond with agility when it matters.
It’s been my experience too, that our careers and lives are rarely linear.
Plans shift, priorities change and disruption can show up in many forms. What matters isn’t whether it happens, but how we respond when it does.
That’s why yesterday’s conversation mattered.
By agreeing shared principles and preparing together, we weren’t just protecting a programme. We were reinforcing a mindset that accepts uncertainty and treats preparation as a shared responsibility.
In that sense, for me, the Cub Scout motto still holds up remarkably well, even after all these years.
Learning, leadership, and development help us be prepared not for one specific scenario, but for whatever comes next.
So perhaps the real question is this: when your plans change, are you ready to adapt?

Sitting alongside

In a recent learning programme, a participant asked a question that had left her momentarily confused.
Rather than answer from the front of the room, I paused, pulled up a chair, and sat alongside her.
It was a small movement, but it changed everything.
Her face was quite the picture for a second, a clear reminder that pulling up a chair isn’t standard facilitator behaviour!
What followed wasn’t an explanation, but a coaching conversation in real time.
I was curious, empathetic and unhurried.
Listening not to reply, but to understand.
To have empathy is to be able to feel another person’s feelings.
So often, conversations can become a dialogue of the deaf, where people speak past one another, each rehearsing their response in order to reply, rather than receiving the other and seeking to understand.
Empathy interrupts that pattern.
It slows us down.
It lowers our status.
It creates safety.
I know that leadership doesn’t always mean having the answer.
Sometimes it means changing the dynamics of the moment, by stepping out of a role, sitting alongside, and being genuinely curious about where someone is thinking from.
In turn, helping others find their own answers.
When people feel understood, thinking expands.
And when thinking expands, learning follows.
That, quietly, is leading the way.
Who might benefit today from you simply sitting alongside them?

Learning by Doing

Last week, whilst down in London, I spent some time with a couple of colleagues puzzling over a new activity for our learning programme.
The bench test in our team meeting suggested it needed a little tweaking. A few “what ifs”, some honest debate, a couple of scribbles on paper… and a revised version emerged.
Yesterday, it went live for real.
One of the things I enjoy most about my work as a facilitator is designing experiential activities that allow people to discover leadership and behavioural principles for themselves, rather than simply being told about them.
Yesterday was no exception.
As the activity was introduced in a very simple manner, I noticed those familiar puzzled expressions around the room, including the slight head tilt, the raised eyebrow, the quiet “I’m not quite sure where this is going…” look.
Off they all went…
Within minutes, those faces softened, conversations sparked, and each group leaned in, fully absorbed in the task at hand.
Half an hour later, as the groups returned to the main room to share their thinking, there was a gentle nervous anticipation in the air.
Presentations followed. Then table discussions. Then a facilitator debrief.

And so…?

And just like that, many of the leadership behaviours we’d hoped would surface began to reveal themselves – sometimes explicitly, sometimes subtly, often with a few smiles along the way.
Sitting there, as I observed it all unfold, I was reminded of something simple but important: you can learn a great deal by watching…
But the much deeper learning for us as facilitators doesn’t live in the design alone; it lives in the very moment, in how we read the room, respond to what’s emerging, and trusting ourselves to act accordingly.
And that’s the bit I never tire of watching happen.
Off to start day 2 this morning and learn a little more! 😊
What recent experience has quietly reshaped how you lead the way?

Planted in Scotland

I am truly grateful for the opportunity over these last few months to have worked with some wonderful students.
Twelve months ago, whilst in the USA, I met with Dr. Tony Brown at BYU, in Provo, Utah.
From our conversation that day came the opportunity to help coordinate student internship placements here in Scotland and Ireland.
It was one of those moments where we both didn’t quite know at the time what would grow from it.
Amilya, Emily, and Hazel are the latest of that group. They’ve been in Dunfermline and Montrose for the last three or four months, and today is their final Sunday at church in Scotland before heading home in the next few days.
Amilya was one of our missionaries in Belgium/Netherlands, so that has been extra fun having her stay at our home too.
It’s been a real adventure for each of them and challenging at times too.
New country, new accents, new routines, new opportunities. 😊
They’ve worked hard, represented BYU amazingly, and brought warmth and energy everywhere they’ve gone.
A few weeks ago, Tony also made it across to Dunfermline to visit Hazel at her placement at the Andrew Carnegie Birthplace Museum. It was great fun showing him around the Glen that day and seeing things through fresh eyes again.

Lessons Learned

There’s a gospel lesson in all of this that keeps coming to mind.
The Saviour often talked about journeys, planting seeds, and using the talents we’re given. Sometimes the seeds are planted far from home, in unfamiliar soil, but with faith and effort they still grow.
I think that’s what’s happened here.
“But that on the good ground are they, which in an honest and good heart, having heard the word, keep it, and bring forth fruit with patience.” Luke 8:15
The three of them came willing to serve, to learn, and to stretch themselves, and something good has grown for everyone involved.
We’re all better for having had them here, even if only for a season.
Safe travels home, Amilya, Emily, and Hazel.
Scotland will miss you, and we’re grateful for all the paths that crossed, and for the seeds that will keep growing long after you’ve gone.
Look out for many others students arriving in 2026 and if you’d like to host one or two, please drop me a note.
How often do we realise the value of a season only as it ends?

Shared Purpose, Individual Paths

This week I’ve been delivering to a senior group on the new Lead the Way programme with Aviva in Perth.
As the pace of delivery picks up for me, I’m starting to see the programme in a slightly different way, from the inside out.
More people are coming through the learning centre, more conversations are happening, and each session adds a deeper layer to my understanding of the learning outcomes.
What hit me most this week, is how different every group feels, even when the content is identical.
My co-facilitators and I often use the same stories, the same themes, and similar ways of framing ideas.
Yet the reactions and insights keep shifting. A point that sparks debate in one room lands quietly in another. And a topic that feels simple one day becomes the heart of a long discussion the next.
No two programmes ever seem to unfold in the same way.
Yesterday, I also noticed a few balloons from last week’s launch are still in the learning centre. They share the same space and purpose, but each one has its own colour and shape. A simple reminder that even with a shared programme, every person brings something different to the room.
It is a clear reminder that every person attending is unique.
Each delegate brings their own mix of experience, questions, confidence, and expectations. It also means that our approach as facilitators can never be that one size fits all.
The content doesn’t shift, but everyone brings it to life in their own way.
We have to notice what each participant needs, respond to the moment, and make space for each participant to think for themselves.
For me, leadership and coaching follow similar patterns.
Leadership begins with meeting people where they are.
Coaching grows from listening, adapting, and supporting the next step that fits them.
With every session, the more I see what matters most.
Content helps, but it is not the heart of the experience. The heart is seeing each person one by one, as they really are. That is where learning starts. That is where leadership grows.
How would your leadership change if you slowed down long enough to understand what each person needs?

Moments That Move Us

I’ve been so focused on facilitation and delivery lately that I almost forgot how easy it is to lose track of what really moves people.

However, a recent experience reminded me of a moment in a workshop from a few years ago.

It taught me a simple truth… Thoughts shape emotions. Emotions drive action.

I recall the energy in the room was buzzing. Everyone was engaged, leaning in. Then, something shifted.

One participant, quiet until then, spoke up: “I can relate to that.”

And just like that, the tears came.

The tone changed instantly. We’d already built a space of psychological safety that day, but this moment, this raw, real moment – cut through even deeper.

The room stilled. Everyone listened.

As this person opened up, they stepped into a deeply vulnerable space. And by doing so, they pulled us in with them. In that fleeting moment, you could feel the silence, it wasn’t awkward, it felt sacred.

No one said a word.

Then it happened.

The people sitting closest reached out, not with words, but with a simple, human touch. A hand on the shoulder. A nod. A connection.

In that instant, the group wasn’t just a room of individuals.

We were one.

United.

Present.

Together.

That one moment changed the whole workshop. And I’ve carried it with me ever since.

These turning points, the ones that really teach us something meaningful, don’t come with warning signs. They show up unannounced. But when they do, welcome them. Lean in. Let them shape you.

Because those are the moments that matter.

Is there someone you can reach out to today?

Small Moments, Big Shifts

Its been nearly two months since I stepped into my new leadership facilitation role with Aviva.
I’ve been busy learning lots about new programmes and perhaps most meaningfully, seeing the power of thinking partnerships.
One of my favourite moments in many of our recent Lead the Way workshops comes during a simple but powerful “buddy coaching” conversation.
There are four different variations of the programme, depending upon seniority level.
During each programme, individuals are frequently randomly paired together.
It’s there, that the coaching conversations begin.
One person reflecting, the other listening deeply and asking thoughtful questions.
We encourage them to be curious.
Two people, fully present, exploring what it means to grow.
On the surface, it seems like a short exercise.
However, I’ve noticed that it only takes a few intentional minutes with a learning buddy like this, to unlock something deeper, a fresh idea or perhaps a new direction for them to consider.

Sitting and Walking

Buddy coaching isn’t simply about sitting opposite each other at a table, some of the best conversations and discoveries are made whilst out for a walk together.
Changing the environment can really help each of us change how we look at things.
“Walking is man’s best medicine.” – Hippocrates
In their conversations, leaders ask each other:
• How would you describe yourself as a leader right now?
• What assumptions do you carry about leadership?
• What would ‘better’ look like for you?
Every time we run this exercise, there is a noticeable, yet subtle shift in the energy in the room, from quiet reflection to rich dialogue.
These short listening and questioning exercises help people slow down and connect.
Interestingly, another upside is they think more intentionally about how they lead and respond to change.
Sometimes the most profound learning moments don’t come from slides or theories, but from being truly heard by another person.
A simple reminder that great leadership often starts with great listening.
When was the last time you truly listened, not to respond, but to understand?

What’s in a Name?

As participants arrived in the room, one by one, they’re given their name tags.
At the same time, they tick their names off the participant list and registration is complete.
A few minutes later during our check in, everyone introduces themselves to the group.
But there’s one challenge that never seems to get any easier for me, even after years of practice… names!
Currently, every few days, I find myself faced with a fresh set of twenty to thirty or so new names to learn.
It’s no small task.
I’m not exactly sure why, but some are easy to remember, others take a few tries, and occasionally I’ll mix up two people completely, especially when there’s a Mark, a Matt, and a Martin in the same room!
Yesterday, the tables turned.
A couple of participants started calling me by the wrong name and not just once!
I could tell they felt a bit embarrassed when they realised, so, in the spirit of fun, I decided to join in.
When one of them said, “Thanks, Darren,” I smiled and replied, “No problem, Martin.” (His name was definitely not Martin.)
Cue a big smile and some laughter.
It broke the tension instantly.
The moment became fun and light-hearted.
Later, as we reflected on the day, I realised something simple yet powerful: learning names is an act of leadership.
It’s about presence.
It’s about seeing people.
When we take the time to remember someone’s name, we’re telling them, “You matter. You’re worth remembering.”
Getting it wrong occasionally?
That’s just part of the journey.
What matters is how we recover, with grace, humour, and a wee bit of warmth.
So, to all the participants out there.
Could you help us facilitator’s out?
If you spot us in an office somewhere, to ease the triggering of the mental panic, please say hello and quickly remind us of your name – just in case!
Leadership, at its best, is all about connection, and sometimes, connection begins with something as small as a name.
What other “small” leadership habits have a big impact on connection and belonging?
p.s. – maybe some bigger name tags may help too! 😅

Learning to Lead

Yesterday whilst co-facilitating the new Lead the Way leadership programme for Aviva in Perth, we got talking about our own leadership journeys for a wee while.
I shared one of my earliest stories.
In the summer of 1977, we had just moved house, and I had also just finished Primary School.
I was twelve years old.
There was lots of change going on for me and our family.
Everything felt a little unfamiliar a new place, new people, and the transition to High School ahead of me.
That summer I took on my first job, in an early morning paper round at the local newsagent.
It was easy enough, delivering newspapers in the quiet stillness before the day began.
But I didn’t just do the job; I paid attention.
I quickly learned the five different routes, how they worked, and who covered them.
Then, it wasn’t long before the newsagent began to trust me with more, including a few extra deliveries, managing new routes, then stepping in when others didn’t show.
Bit by bit, I found myself not just doing a job but being responsible for making sure it all ran smoothly.
Looking back, I see now that’s where my leadership journey quietly began.
Not with a title or a grand plan, but with trust, consistency, and a willingness to step up.
As John Maxwell said, “Leadership is not about titles, positions or flowcharts. It is about one life influencing another.”
That summer, I wasn’t thinking about leadership.
But I was learning how it starts, simply by showing up, taking responsibility, and earning trust.
That lesson has stayed with me ever since.
And as I reflect about it more this morning… maybe it began even earlier, when I was nine and made a seconder in the Cub Scouts, but that’s another story!
What about you?
What early experience taught you the value of responsibility?

A different kind of tired

I’ve had a great, but exhausting week!

At the start of the new leadership programme – Lead the Way, with Aviva in Perth, there’s a familiar pattern emerging.

People arrive mid-afternoon, often after an early start and a long journey.

They mostly arrive with a little travel tiredness, having transitioned from back-to-back meetings into something unknown.

After all, they’ve just stepped away from the buzz of their day jobs, where decisions are constant and time is tight.

So, we slow them down.

It’s one of the quiet, yet very special gifts of this programme: two full days where they’re not doing the day job, rather, they’re encouraged to think differently.

Reflecting.

Paying attention to themselves and others in ways they usually don’t have time for.

A New Tired

And yet by the end of those two days, my discovery this week is they’re still tired, just in a completely other way.

It’s not the tiredness of logistics or deadlines.

It’s the stretch that comes from working with new models, testing fresh ideas, and forming new connections, not only in their minds, but with each other too.

It takes a great deal of effort to tune into those emotions, to have honest conversations, and explore their own leadership habits.

It’s also the kind of tired that comes from meaningful work.

And somewhere in all that effort, I have witnessed many who start to see a shift in mindset.

A quiet clarity.

The occasional Aha moment where something lands differently and opens up in a new way.

It’s not always comfortable, but it is purposeful. And for many, it’s long overdue.

So yes, they do leave tired.

But it’s a good tired, for each of them.

A stretched, thoughtful, worthwhile kind of tired.

And from what I’ve seen, it’s the kind that stays with you.

When was the last time you were stretched in a way that felt meaningful?