Climate Before Content
Charley, Hannah, Holly and Taylor are our events team in the Learning Centre at Aviva in Perth.
They’re in charge of all of the policies, procedures and processes to ensure that operationally everything goes smoothly every day.
But most of all, they work so hard to ensure that every participant who attends the Lead the Way Leadership programme have a very positive experience, from start to finish.
They are just all so super organised and I’m amazed at all that they do.
Travel and transport sorted.
Hotels confirmed.
Room layouts perfect.
Team groups set up.
Name badges aligned with military precision etc.
Each of them is all a little mischievous – and like to have bit of fun too… 
Everyone arriving is greeted with warmth and with thought.
Our Climate
A few weeks ago, participants walked into the surprise of a proper Burns Day welcome – complete with a haggis treat.
Yesterday, to celebrate St. Davids Day at the weekend – daffodils and a bright bilingual sign proudly declaring: “𝑪𝒓𝒐𝒆𝒔𝒐 𝒊 𝑷𝒆𝒓𝒕𝒉 – 𝑾𝒆𝒍𝒄𝒐𝒎𝒆 𝒕𝒐 𝑷𝒆𝒓𝒕𝒉.”
In our learning and leadership development, we often talk about strategy, capability and performance.
But climate is shaped in moments like these – small, intentional acts that say: “You matter. We’re glad you’re here.”
The lesson for me?
Excellence isn’t only found in big presentations or bold strategy statements.
It lives in preparation.
In thoughtfulness.
In going the extra mile when no one asked you to.
The Events Team reminds me that leadership climate begins long before the first slide appears on any screen, rather it begins at the welcome desk and even long before.
Who knows what theme they’ll surprise us with next – but I do know this: When people feel welcomed, they learn better.
I often get to stand at the front of the room with a co-facilitator.
But long before that, Charley, Hannah, Holly and Taylor have already shaped the day.
Who in your world is shaping the experience before you ever step into it?
