Tag Archive for: adapting

Doorstep Deals

The doorbell rang.
A stranger stood there offering milk delivery.
I replied “we don’t use milk, rather oat milk” …
Thinking that would be the end of it.
He paused.
Smiled.
Then said, “we deliver that too.”
A minute or two later I signed up.
And now twice a week, a glass bottle of oat milk appears on our doorstep.
No plastic, no fuss, just a thick, creamy bottle of local oat milk that tastes better than anything off the supermarket shelf.
It’s a small, nostalgic thing, that takes me back to my youth and hearing the clinking of bottles in the early morning.
Back to when the milkman was part of everyday streel life, quiet, consistent and reliable.
And now, in 2025, it’s happening again, only this time, it’s oat milk!
And here is the sales leadership lesson.
In the moment I positioned my “no” statement…
He listened, adapted and offered something I actually needed.
Just a person, building trust, one doorstep at a time.
This oat milk delivery isn’t just convenient; it’s a small reminder that progress doesn’t have to mean forgetting the past.
I’m off to put out my empties…
What old idea might you bring back, and do better?

Built Right, Still Wrong…

At home these last few weeks, Monic has been on another mission, painting and decorating.
 
At times the house has been upside down and, on a few occasions, I’ve been enlisted to help.
 
It may have been to move a bed, lift a rug, order something online, build some flat pack furniture, pick up something from a shop etc.
 
Monic’s work ethic is amazing and when she gets started, you simply need to get out of the way.
 
It got me thinking about a few things – especially when it came to flat pack self-assembly furniture this week.
 
I ordered the items online, picked them up from the store and duly started to put the bedside cabinet together.
 
It wasn’t too difficult and within an hour the first was completed.
 
Having built one, the second was easier and within half an hour, the last thing I needed to do was put the drawer in.
 
But alas, for some reason, it wouldn’t fit!?
 
Cue that familiar DIY moment: denial, frustration, blame.
 
Was it me? Did I mess something up?
 
Stumped, I took a closer look.
 
The drawer rail pre-installed by the manufacturer was the wrong one.
 
I couldn’t do a thing.
 
I called on Monic to check it wasn’t just me seeing something wrongly…
 
She confirmed that no tool could fix that.

The Life Lesson

 
And that’s when it clicked, this was a real-world lesson in control.
 
– I had 𝒕𝒐𝒕𝒂𝒍 control when I laid out the parts and followed the instructions.
– I had 𝒔𝒐𝒎𝒆 control when I checked my work and asked for a second opinion.
– But with the faulty rail? I had 𝒛𝒆𝒓𝒐 control. All I could do was adapt. Accept. Return it and reorder.
 
On reflection – I followed the instruction manual with exactness, step by step.
 
But the part was wrong from the start.
 
There was nothing I could do to fix it.
 
Sometimes, even when you do everything right, things still won’t work—because the problem was built in from the start.
 
The real test is how you respond when the plan fails.
 
Are you solving problems—or just following instructions?