Sadly, our dog, Fawn died last week. However, I was a little unprepared for the compassion shown to our family.
Fawn was only approaching 3 years old. Diagnosed with a serious heart condition at a young age, her life was filled with visits to the vets, lots of medication, with lots of love she touched many peoples lives. Throughout her short life, the support we received from the Kennel Club Insurance was outstanding, in fact it was consistently world class. We’d simply taken up an offer from the breeder and it was only shortly thereafter Fawn was diagnosed with Mitral Valve Dysplasia.
It was probably one of the wisest decisions that we made, as the vet bills soon started to rocket. Claims submissions, calls for guidance and all other communications with the Kennel Club were always helpful and extremely courteous. Yesterday, was my final call, informing them of Fawn’s passing. The call handler I spoke to, Kerry, was so understanding and compassionate. I thanked her for showing so much empathy and then she explained that all those who work at the Kennel Club, are pet lovers too, who understand the situation. After the call, I realised that I have never before in all of my life been treated with so much respect, love and care. I am grateful for compassionate organisations.
A couple of days ago, we also received a lovely compassionate hand written card from Kerry at the Kennel Club. It is great to see an organisation living up to its values.
Thank you Kennel Club.